Product support
Contact us if a tool, studio, KreoCloud workflow, import, export, save action, or mobile interface does not behave as expected. A useful support request includes the route, the feature name, browser, device type, whether you were signed in, and the smallest set of steps that reproduces the issue.
For file-related issues, describe the file type and approximate size. Do not attach confidential files in an initial message. If we need a sample, we will ask for a non-sensitive reproduction file or another safe way to understand the problem.
- Mention the exact route, such as /tools, /cloud, /office/kreopdf, or /office/kreodoc/app.
- Explain whether the workflow was local-only, cloud-saved, or imported from another provider.
- Include your browser, operating system, and device class when the issue is visual or mobile-specific.
- Share screenshots only after removing private information.