Contact Kreotar

Reach the team behind the Kreotar workspace ecosystem.

Use this page for product support, privacy requests, KreoCloud issues, studio feedback, bug reports, content corrections, and ecosystem questions.

Support channel: [email protected]

We treat contact as part of product trust.

Kreotar is more than a set of public tools. It includes quick browser workflows, KreoCloud, and professional studios. That means support questions can range from a simple tool issue to a saved workspace problem, privacy clarification, import behavior, or product feedback.

The best support request is specific. Tell us the page or studio you used, what you expected, what happened instead, whether the file was local or cloud-saved, and the browser/device context if it matters. Do not send sensitive files unless we explicitly request a safe reproduction path.

This page also explains what kinds of messages belong here and how Kreotar thinks about responsible communication.

01

Product support

Contact us if a tool, studio, KreoCloud workflow, import, export, save action, or mobile interface does not behave as expected. A useful support request includes the route, the feature name, browser, device type, whether you were signed in, and the smallest set of steps that reproduces the issue.

For file-related issues, describe the file type and approximate size. Do not attach confidential files in an initial message. If we need a sample, we will ask for a non-sensitive reproduction file or another safe way to understand the problem.

  • Mention the exact route, such as /tools, /cloud, /office/kreopdf, or /office/kreodoc/app.
  • Explain whether the workflow was local-only, cloud-saved, or imported from another provider.
  • Include your browser, operating system, and device class when the issue is visual or mobile-specific.
  • Share screenshots only after removing private information.
02

Privacy and account requests

Use the contact channel for privacy questions, account deletion assistance, data access questions, or clarification about how a workflow handles files. We may need to verify account ownership before acting on account-specific requests.

If your question is about cookies, analytics, advertising, browser storage, KreoCloud, or third-party imports, mention the relevant feature so the response can be precise.

  • Account deletion or data questions.
  • KreoCloud workspace file deletion questions.
  • Clarification about local processing versus cloud-saved workflows.
  • Cookie, analytics, or advertising preference questions.
03

Bug reports and regressions

Bug reports are most useful when they are reproducible. If a button does not work, a mobile bottom sheet overlaps a bar, a translation key appears on screen, or a studio fails to open, include the exact path and what you clicked.

Kreotar covers many surfaces, so precision matters. A report that says 'PDF is broken' is hard to investigate. A report that says 'on /en/cloud, tapping a PDF card opens a bottom sheet but the mobile nav remains visible' gives us a real path to fix.

  • Exact page URL.
  • Expected behavior.
  • Actual behavior.
  • Steps to reproduce.
  • Screenshot or console error if available and safe to share.
04

Content corrections and SEO trust

If a public page contains outdated information, unclear wording, wrong route behavior, inaccurate privacy language, or a broken link, contact us. Public trust pages and SEO pages should match the real product.

We especially welcome reports where a page describes a workflow too broadly. Kreotar should not claim browser-only processing for a feature that uses cloud storage, an API, or a third-party provider.

  • Incorrect route or broken link reports.
  • Outdated feature descriptions.
  • Privacy wording that needs more technical precision.
  • Accessibility or mobile usability issues on public pages.
05

Business, media, and partnership inquiries

Kreotar is a growing ecosystem, and partnership conversations should be relevant to privacy-first productivity, browser tools, workflow automation, document productivity, education, developer workflows, or cloud workspace improvements.

We do not accept irrelevant link schemes, misleading SEO proposals, or outreach that would weaken user trust. Partnership messages should clearly explain the value for Kreotar users.

  • Product partnerships related to the workspace ecosystem.
  • Education or organization use cases.
  • Responsible media inquiries.
  • Technical integrations that improve user workflows.
06

Security reports

If you believe you found a security issue, contact us with a clear, responsible report. Do not exploit, access, modify, delete, or exfiltrate data that does not belong to you. Do not perform disruptive testing against production systems.

A responsible report includes the affected route or feature, a concise explanation, reproduction steps, and the potential impact. We appreciate careful disclosure that protects users.

  • Avoid accessing data that is not yours.
  • Avoid automated load, destructive testing, or public disclosure before review.
  • Include reproduction steps and expected impact.
  • Use [email protected] for initial security contact.
Kreotar does not currently publish a formal bug bounty program. Reports are reviewed according to severity and product impact.

Specific reports get fixed faster

Routes, screenshots, browser details, and reproduction steps reduce guesswork.

Privacy first in support

Avoid sending private files or secrets unless a safe path is agreed.

Public pages should match product reality

Corrections are welcome when trust copy and implementation drift.

Support and privacy
[email protected]

For account, privacy, KreoCloud, tool, studio, and policy questions.

Product feedback
Feature and workflow requests

Tell us which tool, studio, or cloud workflow would make Kreotar more useful.

Need help with Kreotar?

Send a clear message with the route, workflow, and expected result. We will use it to improve the ecosystem.